How can WE help?

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THE MedFlats® TEAM HAS CREATED OUR SYSTEM

TO MAKE RETURNING YOUR ITEMS AS SIMPLE AS POSSIBLE.


ONCE YOU CREATE AN ACCOUNT, YOU WILL BE GUIDED FROM START TO FINISH ON WHAT TO

INCLUDE AND HOW TO INVENTORY YOUR ITEMS WITH LEARNING TOOLS IN PLACE

SO YOUR FACILITY IS ABLE TO STAY COMPLIANT.






ACCEPTABLE ITEMS
TO INCLUDE
LOCATE YOUR NEAREST
APPROVED SHIPPING CARRIER
General
What is MedFlats?
MedFlats is an eco-friendly, all-inclusive, fixed-cost returns and disposal system. It comes in three sizes (small, medium, and large) to suit a full-spectrum of return/disposal needs. View the products, here.

Why is MedFlats green?
MedFlats is considered a green product for many reasons. First, the MedFlats box is made out of recycled materials and is 100% recyclable. Second, the MedFlats system of disposal uses a waste-to-energy incineration facility that in turn powers thousands of homes in the U.S. Third, by returning and disposing of pharmaceutical drugs via the MedFlats system, pharmaceutical products are being kept out of our landfills and water supplies. As a company, our culture is to "use" wisely and "re-use" as often as possible. Learn more about our commitment to being "green," here.

What is included in the MedFlats service?
Included in MedFlats is a shipping container (box or envelope, depending on size), plastic liner bag, instructions for use, pre-paid return shipment label, and access to the MedFlats Customer Portal (for flat registration, reporting, and online tutorials and customer support). View the products, here.

What happens to my flat after I ship it back?
Your flat is returned to PharmaLink, Inc. (the return and disposal service provider and creator of MedFlats). At the PharmaLink facility, a team of processors verifies inventory and sorts product based on return eligibility. Product that is eligible for return is sent back to the manufacturer for possible credit which, once received, will be sent to you in the form of a check from MedFlats by PharmaLink. Product that is not eligible for return is packaged for disposal and sent to a waste-to-energy incineration facility. All of these events are tracked in our system, and the information is then made available to you by way of the "Reports" section of the Customer Portal. Learn more about MedFlats, here.

Where can I purchase MedFlats?
MedFlats is sold via a network of distributors to healthcare facilities and professionals. To order MedFlats, contact your distributor.

How much is MedFlats?
Contact your distributor for pricing.

My flat is damaged; what do I do?
If you receive a damaged or incomplete MedFlat, contact your distributor. They will be able to inform you of their policy on returning damaged products.

I need to talk to real person; how do I get in touch with a Customer Service Representative?
You can contact a MedFlats Customer Service Representative between 8 a.m. and 5 p.m. EST, Monday through Friday at 800-257-3527. You can contact us online at www.MedFlats.com/contact or email us at MedFlats@PharmaLinkInc.com.

How do you use my personal information?
Your account information is private, secure, and only used to complete return and disposal of MedFlats. We may use your email address to contact you regarding account changes (updated account information, password reset, etc.), important MedFlats updates, or special offers, but you can opt-out of email communications at any time (not applicable to emails that are auto-generated due to account information changes). We will never share or sell your information.

For more information on MedFlats terms and conditions and privacy policy, go here.

About us

MedFlats® is the smart solution to medical returns and environmentally responsible disposal. We have streamlined the whole process to make sure you have everything you need to properly handle pharmaceuticals while maintaining the utmost regulatory compliance. By supplying an all-inclusive service for a low, fixed fee, MedFlats® ensures your budget remains under control. Plus, as an added bonus, you are eligible to receive reimbursement for any products that meet manufacturer criteria for return credit. Learn more.

Contact

8285 Bryan Dairy Rd, #160
Largo, FL 33777
P. 800.257.3527
F. 727.669.8327
CustomerService@MedFlats.com
Made in the USA ● Available for Purchase Nationwide

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